This policy explains how EMOTIVE handles information when you browse our website, create an account, contact us or place an order.
EMOTIVE · ABN 61 637 737 156
Privacy contact: hello@emotivelabs.com.au
Information we receive
Information you provide may include your name, email address, phone number, billing and delivery address, account information, order details and messages to customer care. If you submit a product review, the review and the display name you provide may be published.
Our website and hosting services also process technical information needed to deliver and protect the website, such as network addresses, browser information and request logs. WooCommerce may record information about the source of an order, such as referring pages or campaign details.
How we use information
We use information to manage accounts and orders, arrange delivery, respond to enquiries, handle returns, maintain records and protect the website against misuse. If you ask to receive marketing communications, we use the contact information you provide for that purpose. You can ask us to stop marketing communications.
Cookies and browser storage
WordPress and WooCommerce use cookies for features such as sign-in, sessions and the shopping cart. Build Your Mix uses session storage to remember your selection in the current browser session. Guest favourites are stored on your browser so you can use a wishlist without creating an account. Clearing browser storage removes those saved selections.
You can manage cookies through your browser. Blocking essential cookies may prevent sign-in or cart features from working.
Service providers
The website uses WordPress and WooCommerce and is hosted with Hostinger. Providers involved in hosting, communications, payment processing and delivery may receive the information needed to provide those services. Payment information entered at checkout is handled by the payment service shown there; please do not email payment-card details to us.
Some page fonts are supplied through Google Fonts, and visiting a social-media link takes you to that service, whose own privacy policy applies.
Processing locations
Service providers may process information outside Australia depending on their systems and locations. Contact us if you would like information about the providers involved in your account or order.
Keeping and protecting information
We keep information for the purposes described above, including account management, orders, customer care and recordkeeping obligations. Access is limited to people and services that need it for those purposes. Contact us with questions about information retained for your account or order.
Your requests and privacy concerns
You can contact hello@emotivelabs.com.au to request access to, correction of or deletion of your information, or to raise a privacy concern. We may need to verify your identity and retain some information for order, recordkeeping or other applicable obligations. Please describe your request so we can respond.
Updates
We may update this policy when our website or services change. The current version is published on this page.